With more than 50 years of experience, Kewlox offers a lifetime guarantee for the structure of its furniture in normal use (dry atmosphere, nominal loads and used "in good household manner"), and proposes the exchange of steel or stainless steel corner profiles, and wood or aluminium rails and struts in the case of rupture.
The other elements of the cabinets are guaranteed against manufacturing defects for a period of 2 years, in addition to the possible application of the provisions of the civil code relating to hidden defects.
The guarantee provides for the standard replacement of defective parts in our stores. The warranty does not cover variations of shades or nuances, normal wear, or parts that have been overloaded, modified or abused by the buyer (traces of impacts), or placed in an atmosphere with a relative humidity over 65 %. The purchase invoice or the label of identification of the cabinet must accompany the request for standard replacement.
Despite all our efforts, it may occur that a part is damaged or missing from your package. If you notice a problem, please contact our customer service department who will endeavour to find the fastest and most convenient solution for you. Please provide a maximum amount of information about the damaged or missing part, as well as your order or invoice number.
Don't worry if you accidentally break a part during assembly - all of our parts are available individually. You can therefore replace the part by ordering it on our online store or by contacting our customer service. Don't hesitate to ask for their advice!