General terms and conditions of sale

Failing express and written agreements stipulating otherwise, these general conditions alone, excluding those of the buyer, govern our sales contracts.

Article 1 :  GENERAL PROVISIONS 

  • ONLINE RETAIL

The website www.kewlox.com is an e-commerce site accessible to any Internet user via the Internet. The website is managed by KEWLOX SA headquartered in Belgium, 5310 Leuze (Eghezée), Rue Sainte-Anne 7 and registered under company number 0403.179.807 (hereinafter “KEWLOX”).

  • To be taken into account, an order and its payment must be carried out by an adult.
  • All orders will be considered to be confirmed by the actual payment of the amount thereof. A confirmation e-mail will be sent to you containing the contents of the order and the total amount with all fees included.
  • KEWLOX customer service is open from Monday to Saterdy from 10 a.m. to 6 p.m. and is accessible :

by phone :

  • from Belgium : 0800-14895  (free)
  • from abroad :
  • +32 800 14 895 (see prices in your country)
    + 32 81 51 791 (FR)
    +32 3 237 46 48 (NL) 

via the contact form : https://www.kewlox.com/shop/en/contact-us

  • As a member of the BeCommerce association, KEWLOX complies with its code of conduct.
  • In case of dispute, KEWLOX relies on the complaints mediation within the framework of its commitment to the “BeCommerce” label.

Any person ordering products offered for sale on the web Site (hereinafter “Customer”), is presumed to have read these general conditions of sale and expressly accept them.

These conditions and terms only apply to orders send to the company mentionned hereabove.

  • ALL SALES 

The following general conditions apply to all sales from the KEWLOX range and any online purchase made by the Customer with KEWLOX. Failing prior written consent from us, the fact that KEWLOX receives the confirmation of an order on the web site will mean that there is a binding contract. The Customer remotely signs a contract in this respect.

Article 2 : PRICES

Prices are quoted and payable in euros. The indication of prices bears exclusively on articles that are described in the text. Any related photos have a purely decorative value and may show objects or items that are not included in the price. The prices in force on the day of the order shall be charged to all orders. Once the order is placed, the price cannot be changed. Prices indicated for articles are VAT inclusive but shipping is not included (to be calculated from Belgium from KEWLOX head offices). Shipping costs are always previously communicated to the Customer for confirmation, prior to confirmation of order. KEWLOX is not responsible for the mistakes (printing errors) contained in its offers. If a price listed on the KEWLOX  web site is wrong and this was reported to the Customer by KEWLOX, the Customer only has the right to cancel the order or to continue with the order at the correct price.

Article 3 : OFFER

Despite the fact that the catalogue and web site are compiled with the greatest care, it is possible that the information presented is incomplete, that it contains material errors or that it is not up-to-date. KEWLOX is bound by an obligation to resources concerning the accuracy, the update and the comprehensiveness of the information shown. KEWLOX cannot be held responsible for any clerical errors, typographical errors and print errors. Please contact us in advance for specific questions on models, colour, availability, delivery time and means of delivery, etc. The offer is valid for 30 days and may at any time be adapted or withdrawn by KEWLOX. KEWLOX reserves the right to refuse orders, without any form of justification, to modify delivery, to divide deliveries or to apply other conditions to the delivery.

Article 4 : PAYEMENTS

Through the web site, the Customer has the choice between the following payment methods: credit card, bank transfer, e-Banking, or Paypal. In the event of bank transfer, KEWLOX reserves the right to cancel the order in the absence of actual payment within 7 working days following the order. An order is shipped after receipt of full payment.

All supplies are payable in full, net without discount, in cash at our head office or at our places of business, on reception of the goods. Availabilities, bills of exchange or postal orders do not alter or create a waiver to this rule.

Any invoice not paid by the due date will be increased, ipso jure and without notice prior, by 15% of the total with a minimum of €50.00 as damages. In addition, from the due date, it will be subject to, ipso jure and without notice, a moratorium interest at the legal rate.

We reserve the right to require a deposit upon acceptance of the order and as a condition thereof. If the buyer does not take delivery of the goods sent or held at its disposal in our shops, we reserve the right to treat the order as cancelled; in this case, the amount of the deposit remains acquired as flat-rate compensation. Any failure on the part of a buyer in any of its obligations enables us to cancel any order with us and retain, as a lump sum, the amount of any deposits paid.

Article 5 : DELIVERY OF GOODS AND PROVISION OF SERVICES

The acceptance of the goods is deemed to be acquired at the time of delivery. No exchange or return will be accepted.

KEWLOX aims to deliver orders within 21 working days of receipt of payment. However, delivery times are provided as an indicator only. Exceeding the delivery date does not open rights to compensation to the Customer, and does not give the Customer the right to cancel the order or terminate the contract. If some articles cannot be sent (in time), the Customer is informed by KEWLOX and can optionally use this as a reason to terminate the contract.

KEWLOX cannot be held responsible for failure to comply with all or part of its obligations under this contract, provided that non-compliance is attributable to an event likened to a case of force majeure (Act of God), in particular a general or partial strike or an interruption of the means of transport and/or communications, flood or fire.  If an event regarded as a case of force majeure occurs, KEWLOX will inform the Customer. After a one (1) month break caused by force majeure, KEWLOX has the option of not honouring the order.

KEWLOX is not responsible for direct or indirect damage that might result from consultancy project assistance that it provides. Any liability shall never, under any circumstances, exceed the amount invoiced and paid.

The loading of the goods into the Customer’s vehicle is always the liability of the said Customer. If however, by pure helpfulness, one of our representatives helps with loading, we cannot under any circumstances be held liable for any damage that might be caused in these circumstances.

We have no guarantee of being constantly able to procure supplies of the same origin, nature or colour. This explains why the furniture delivered may have variations in colour and appearance.

Differences in wood shades cannot be considered a defect as wood is a natural product.

Article 6 : TRANSFER OF OWNERSHIP

Once delivered, the goods remain the property of KEWLOX until full payment has been received.

Article 7 :  CLAIMS

After receipt of the order, the customer is required to immediately inspect the delivered goods. Any visible damage and/or qualitative defect or delivery problem must be communicated in writing:

either via the contact form
or by sending a letter to : Kewlox SA – 7 Rue Sainte-Anne – 5310 Leuze – Belgium

In accordance with Art. 14 of Regulation No. 524/2013 on Online Dispute Resolution (ODR), the client may also file a complaint via the European Union’s RLL platform at the following address: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN This platform is a service offered to people wishing to resolve disputes related to online sales or service contracts out of court.

Article 8 : GUARANTEE

Kewlox offers a lifetime warranty on the frames of their cabinets when used in normal conditions (stored in a dry place, respecting the load capacity, etc.). The lifetime warranty covers cracks of all structural elements of the cabinets (cross rails, shelf spacers, steel corners) when the cabinets are used normally. Kewlox offers to replace the steel corners, the wooden or aluminium cross rails and shelf spacers would they ever break. The lifetime warranty applies only to individuals.  The warranty does cover manufacturing defects of all other parts for a period of two years for individuals, and in addition to the possible application of the provisions of the Civil Code relating to hidden defects. The standard warranty covers replacement of the defective parts. The warranty does not cover variations in colours or shades, general wear and tear, abusive usage, or any modifications done by the buyer (such as dents caused by strong impact, …) or when a cabinet is put in a space with a humidity percentage higher than 65. For any request of replacement for all parts, an invoice or the identification label must be shown to Kewlox

Any defects must be reported as soon as possible. KEWLOX will replace, as far as possible, items sold with items of the same type, quantity and/or format, provided that the buyer has allowed us to examine them properly and that during this examination it has been found that the goods, during the applicable warranty period, have not met the normal requirements.

Article 9 : RIGHT OF RENUNCIATION

An individual customer who has made a purchase outside a store of our company has the right to notify us that he or she is waiving the purchase, without penalty and without giving reasons, within 14 days of receipt of the product. The customer who wishes to exercise his right of withdrawal must inform Kewlox of this by means of an unambiguous statement clearly stating the decision to withdraw. He may use, without obligation, the withdrawal form made available to him.

Items made to measure for the customer cannot be taken back, nor can furniture whose components have been determined by the consumer via the KEWLOX® furniture configurator, in such a way that the furniture has become unique in terms of height, width, depth, number of trays, type of trays, colour of each of the panels and doors, colour of the trays.

Items must be sent to the factory (7 Rue Sainte-Anne, 5310 Leuze, Belgium) or returned to a Kewlox store in Belgium within 30 days of receipt of the goods.

For open, used, soiled, damaged or unpackaged items, Kewlox may demand compensation from the customer corresponding to the depreciation that the item has suffered.

The right of withdrawal does not apply when the customer is a company or the products are purchased for professional use.

Article 10 : PROTECTION OF PRIVACY

KEWLOX is registered under number 003017032 HM with the Commission for the Protection of Privacy (OPC-CBPL).

KEWLOX agrees not to use a Customer’s personal data for the purposes of the contract signed by the Customer as part of the order, and to send the Customer information about KEWLOX without commitment. KEWLOX treats personal data as confidential information and will not transmit, rent or sell it in any way to third parties. The Customer may access their data at any time, and can request correction. The Customer can refuse KEWLOX the right to use its data to send information. Simply make the request in writing.

The website uses cookies. These are computer files that are stored on your computer’s hard drive that provide information about previous visits to the website. KEWLOX uses cookies only to personalise the service offered to users. These cookies can be blocked by the user.

The pages on the web site may contain electronic images or “web banners” to count the number of visitors to the page. Information obtained through these banners is completely anonymous and is only used to collect statistics on the frequency of visits in order to provide improved service.

Article 11 : JURISDICTION

If one or more provisions of these terms and conditions are deemed invalid or declared invalid under any law or administrative provisions, or final judgment of a court of competent jurisdiction, the remaining provisions shall remain in full force. Any invalid provision shall be replaced by KEWLOX.

Only Belgian law applies to all rights, obligations, offers, orders and contracts to which these conditions apply, as well as the terms and conditions herein. In case of dispute, only the courts of the district where the seller is established have jurisdiction. For any questions, please contact KEWLOX, which will attempt to respond as quickly as possible.